ORDERS & SHIPPING
How long does shipping take?
Orders are typically processed within 1 business day. Delivery times vary by location and shipping method. You'll receive a tracking email once your order ships.
How much does shipping cost?
Shipping rates are calculated at checkout based on destination and package weight. Free shipping is available on all orders over $75.
How do I track my order?
Once your order ships you'll receive a confirmation email with your tracking number. You can also log into your account to view order status anytime.
What shipping methods do you use?
We ship via USPS and UPS. The best courier is selected based on your location and order size.
RETURNS & REFUNDS
Do you offer refunds?
All sales are final. If a refund is approved a 10% restocking fee applies. Please contact support@zoifulwellness.com with any concerns.
Do you accept returns?
Due to the nature of our products we cannot accept returns. If you receive a damaged item email support@zoifulwellness.com within 3 days with your order number, lot number, and photo of the damage.
What if my item is lost or damaged?
Contact our support team immediately. We'll work with the carrier to locate your package or send a replacement at no additional shipping cost.
PAYMENTS
What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal.
Is my payment information safe?
Yes — all payments are processed through PCI-DSS compliant gateways. We never store your payment information on our systems.
Are there additional fees
We do not charge additional fees for standard orders. A credit card transaction fee not exceeding 5% may apply to bulk orders.
PRODUCTS & QUALITY
Are your supplements high quality?
Every product is tested at three stages — raw ingredients, during manufacturing, and on the finished product. Testing includes identity verification, microbiological safety, potency analysis, and heavy metals screening.
Do you test for heavy metals?
Yes. We test for harmful metals including lead, arsenic, cadmium, and mercury to ensure every product is safe for consumption.
Who should consult a doctor before taking supplements?
Consult your healthcare provider before starting any supplement if you are pregnant, nursing, have a medical condition, take prescription medications, have known allergies, or are under 18.
What if I have a reaction to a supplement?
Discontinue use immediately and consult your healthcare provider.
CONSULTATIONS
How do I book a consultation?
Click Book a Consultation on our website, choose a time that works for you, and complete your booking online.
What happens during a consultation?
You'll connect one-on-one with a wellness expert who will review your goals and recommend the right supplements and protocols for you.
Can I cancel or reschedule?
Yes — cancel or reschedule up to 24 hours before your appointment through your booking confirmation email.
SUBSCRIPTIONS
How do I manage my subscription?
Yes — no contracts, no commitments. Pause or cancel anytime from your account dashboard.
What if I have a reaction to a supplement?
Discontinue use immediately and consult your healthcare provider.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to contact a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
